Contact BaldingAI
Need help with your tracking plan, account, or data controls? Reach out and our team will help.
We support users at different points in the journey, from first-week onboarding to long-run timeline management. If you are unsure what to ask, include your current tracking stage, what changed recently, and the exact screen where the issue appears. That context helps us resolve most requests in fewer back-and-forth messages.
Support channels
- Email support: support@balding.app
- In-app support: Settings to Help and Support
- Privacy and deletion requests: balding.app/delete
Helpful pages
What to include in support requests
- Your device and app version.
- A short description of what happened and when it started.
- Any troubleshooting steps already attempted.
- Screenshots when relevant, with personal details removed.
Response windows and routing
Most support requests are answered in one to two business days. Account access and data-rights requests are prioritized because they affect your ability to manage your information. For bug reports, include a reproducible sequence so we can route the issue directly to product engineering.
If your question is about treatment interpretation, we can help you organize tracking information, but we do not provide diagnosis or prescription advice. In those cases, export your timeline and discuss it with a licensed clinician.
Common request categories
Most requests are related to onboarding, account access, exporting timeline data for appointments, or privacy controls such as deletion and data handling questions.
If your request is time-sensitive, include your timezone and urgency so we can route it correctly.
Start Tracking
Build a clean baseline before uncertainty compounds
Download BaldingAI and start a consistent tracking routine now so your next treatment decision is data-backed.